Subject: Tech Support Candidate - Abhishek Paul
From: Abhishek Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 12:16:52 -0500

| | Tech Support Test

Name | Abhishek Paul
E-mail | [email-masked]
Phone Number | (+91) 9932006281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saber technologies Pvt Ltd | Customer support | | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the world of internet there will be several reasons why a website is not opening or showing the  error.
As a user I will first look into the error msg and check what cause the issue. If it is a faulty internet or my browser cache or cookies that cause the issue or not if everything seems pretty normal then I will check if other websites are working or not.
If that is not the case then we can open the terminal ( CMD in windows ) and ping the website (www.ndtv.com)
If we get an error like some or all packers loss then we can use the tracert command to check if any faulty hops caused the issue.
We can also check that port 80 must be open from my system.
Those are the steps that I will follow to troubleshoot the error
Sometimes some websites need special permissions so we must look into the matter that restrictions are not enabled from administrator end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker with phone are as follows.

1) Turn on the Bluetooth speaker by pressing the power button.
2)Open Bluetooth from your phone.
3) Select and paired the Bluetooth headphone from search results of phone.
4)Now you can enjoy your favorite music from your Bluetooth headphone

What according to you makes you a good candidate for customer service or technical support job?

For both customer support or technical support you need to understand the actual query of the customer. This includes sometime logical questions, empathy, and a lot of human touch.
I believe human touch is the most important thing about the solution we are providing to our customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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