Subject: Tech Support Candidate - SHEKHAR DUBEY
From: SHEKHAR DUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 11:26:20 -0500

| | Tech Support Test

Name | SHEKHAR DUBEY
E-mail | [email-masked]
Phone Number | (+91) 7310300648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Software Engineer | Still Working | 29600
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CHECK FOR ANOTHER BROWSER WITH SAME URL.
2. CHECK WITH CLEARING COOKIES AND CACHE.
3. TRY CLOSING THE BROWSER AND OPEN IT AGAIN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. IN MOBILE PHONES GO TO BLUETOOTH OPTION IN SETTINGS AND  TURN ON.
2. A LIST OF AVAILABLE DEVICES WILL APPEAR.
3. IF SPEAKER IS NOT LISTED IN THE LIST OF AVAILABLE BLUETOOTH DEVICES IN YOUR PHONE THEN PRESS THE BUTTON ON YOUR SPEAKER TO MAKE IT DISCOVERABLE.
4.TRY TO PAIR IT WITH YOUR MOBILE PHONE BY SELECTING IT.

What according to you makes you a good candidate for customer service or technical support job? | I HAVE BEEN WORKING IN WIPRO AS A TECH SUPPORT FROM 1.6 YEARS WHICH INCLUDES INTERACTION WITH CLIENTS. PROVIDE THEM WITH THE TROUBLESHOOTING STEPS FOR THEIR PROBLEMS.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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