Subject: FW: Tech Support Candidate - Amandeep Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 11 Jan 2021 14:22:30 +0000

No answer, set up a time for interview tomorrow between 4-5pm

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 January 2021 at 3:19 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Amandeep Singh

Hi Ma'am,

His spoken is good,
He is in Chandigarh now, He needs 2 days to relocate.
His last salary was around 50k
But right now he is ok to negotiate upto 35-40k

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 11 Jan, 2021, at 14:32, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Amandeep Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 7 January 2021 at 12:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amandeep Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amandeep Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7973285499
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Chandigarh
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance         Tech support ASSOCIATE  March 2020
Previous Employer 1     ADP Pvt Ltd     Tech support analyst    Feb 2017
Previous Employer 2     Dell international      Advance resolution expert       March 2012
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check if the name of the website has been entered correctly.
Check if I have internet connection by looking at the bottom right of the screen.
Check if ethernet cable/wifi is connected.
Try different Browser.
Try to reconnect ethernet cable OR connect back to wifi.
Power cycle Router and computer.
Run Diagnose network problems wizard.
Ping www.ndtv.com
Check Ethernet drivers.
If on wifi Try to connect 4g mobile hotapot.
Release renew ipconfig
Flush DNS
Reset winsock
Boot in safe mode with networking.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Press and hold pairing button on speaker until it starts flashing.
Turn on blutooth on phone.
Discover spaker in blutooth list.
Hit connect.
What according to you makes you a good candidate for customer service or technical support job? Vast experience of troubleshooting over various platforms through different modes of communication.
A great learning curve.
My calm and patient personality even under high work stress environment.
I posess great communication skills and Im higly professional.
Friendly attitude towards colleges and management.
Self motivated and highly enthusiastic to learn new stuff/skills.
My endeavour to be a better human each day, every day.
On a scale of 1 - 5 please rate your fluency in spoken English  5