Subject: Tech Support Candidate - Harish Kumar
From: Harish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 09:12:47 -0500

| | Tech Support Test

Name | Harish Kumar
E-mail | [email-masked]
Phone Number | (91) 8076569079
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi Systems Micro Clinic | Senior Support Engineer | NA | 19000
Previous Employer 1 | J.C Gracomm International | System Engineer | 30 Jan 2019 | 14000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | May be the Internet not connected with the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the Bluetooth on both device speaker and mobile.
2. Connect the cross device(speaker and mobile) with pair code.

What according to you makes you a good candidate for customer service or technical support job? | Understand the problem of customer with Patience and resolve the issue in as soon as possible or in time schedule
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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