Subject: Tech Support Candidate - Aishwary Sinha
From: Aishwary Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 09:08:06 -0500

| | Tech Support Test

Name | Aishwary Sinha
E-mail | [email-masked]
Phone Number | (91) 9643839905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sectror-55 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | H.T. Media Limited | Sr.Excutive | Currently working | 20000/-
Previous Employer 1 | Tech Mahindra Ltd | Sr.CCE And Escalation | 30thJune-2019 | 16500/-
Previous Employer 2 | Advanced way It services Pvt Ltd | CCE | 15thDec-2017 | 13000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly refresh the page (F5) and than i check properly internet connectivity other wise check hardware or software devices. and make sure definitely resolve the problems.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly open Bluetooth in speaker and than phone than click on paired options than speaker acknowledge with paired  voice.
What according to you makes you a good candidate for customer service or technical support job? | firstly listen all inquiry of the customer than resolve it one by one.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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