Subject: FW: Tech Support Candidate - Vikas Bhati
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 11 Jan 2021 13:46:40 +0000

First round

From: Vikas Bhati <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 January 2021 at 4:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vikas Bhati

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vikas Bhati
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (091) 9560823339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        AMEX    Senior analyst  07/11/2019      45k
Previous Employer 1     IBM     Senior Practitioner     24/01/2014      20k
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: Check the error message to better understand the issue.
Step 2: Check network connection and if the  computer is connected to the internet
Step 3: Check TCP/IP settings.
Step 4: Check proxy settings.
Step 5: Reset the router.
Step 6: Relaunch the browser and check if the website is opening now.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Turn the bluetooth pairing on the bluetooth speaker.
Step 2: Go to the bluetooth settings on your phone.
Step 3: Click on pair a new device, when you see the bluetooth speaker in the list then click on it and it will connect the speaker to your phone.
What according to you makes you a good candidate for customer service or technical support job? It's a mix of good technical expertise and a genuine will to help the customers in need. A good candidate needs dedication when it comes to learn and understand the concepts to use that knowledge to help the customer.
On a scale of 1 - 5 please rate your fluency in spoken English  5