Subject: FW: Tech Support Candidate - Gaurav Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 11 Jan 2021 13:41:36 +0000

First round

From: Gaurav Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 January 2021 at 7:04 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9670015603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
VoIP
Virtual desktop
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro tehnologies       System administrator    NA      30k
Previous Employer 1     Concentrix      Advisor October 2019    18k
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Following troubleshooting steps can be performed:

1. Will verify the Internet connectivity.

2. Will check for the appropriate protocol used for website. For example: https://www.ndtv.com can be used.

3. Will reset web browser to their original default.

4. Saved passwords can be removed.

5. Will check for the browser plugins which sometimes cause issue while opening the websites.

6. Will check on different browser.

7. I'll verify the website with or without VPN both.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings on phone and power ON the bluetooth option.
2. Make sure the phone's bluetooth setting is set to discoverable for all devices.
3. Now, power  ON the bluetooth speaker and make it in pairing mode.
4. Select your bluetooth speaker name from the list of available devices.
5. Your bluetooth speaker will be connected to your phone and you can start using it.
What according to you makes you a good candidate for customer service or technical support job? 1. Sound technical knowledge
2. Team leading skills
3. Ability to train associates on technical skills
4. Customer-centric approach
5. Past experience in same domain
On a scale of 1 - 5 please rate your fluency in spoken English  5