Subject: FW: Tech Support Candidate - SUMIT BANERJEE
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 11 Jan 2021 13:40:41 +0000

His technical knowledge wasn’t satisfactory, keep him aside for English.

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 January 2021 at 4:38 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - SUMIT BANERJEE

SUMIT BANERJEE        (91) 9831890918                1st round        Paharganj        Immediate        22000/-        24-25k

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 6 Jan, 2021, at 17:52, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: SUMIT BANERJEE <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 January 2021 at 4:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - SUMIT BANERJEE

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    SUMIT BANERJEE
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9831890918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mobel India     Asst. Manager (E-commerce)      27/11/2020      22000
Previous Employer 1     Amplec Global Solutions Sr. Technical Support   29/09/2017      29000
Previous Employer 2     Genesis Art Gallery     Manager 28/02/2013      15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I would check for the error code and the message it states. Thereafter I would try to open the same URL (Website) on a different browser to check if it gives the same error. If it does not give any error and opens, then it is a browser software issue which could be checked on uninstall and reinstall.

In case the same error message reflects in the other browser, we would have to check the error code and troubleshoot accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The steps are given below in order of accordance:

Power On the Bluetooth Speaker Device  >  Check if it is ready to be connected (Message plays for connecting the speaker to a Bluetooth device)  >  Switch On Bluetooth in Cellphone from the Settings and allow searching for nearby Bluetooth devices  >  Once the search results shows the Speaker Name e.g. Boat Soundblaster;  click on the name and allow to be connected.

PS : In case there is any passcode it needs to be put while connecting the devices.

The devices will now be connected to play sound.
What according to you makes you a good candidate for customer service or technical support job? To start off with the qualities, I would say its my time tested experience working in the position for quite some years amongst my overall experience. Moreover the comfortability it has brought into me over these years handling multiple types of customers and their concerns, that the most important factor of being in a Customer-centric environment - patience and expertise had been kind of programmed into me.

All a Technical Support Associate needs to understand basically is that not everyone is a technical person. One needs to understand the conversation and according to the flow come to layman terms and dialogues to make the customer understand the issue and act with them as a team. That is what I understand being in a Customer Service job.
On a scale of 1 - 5 please rate your fluency in spoken English  5