Subject: Tech Support Candidate - Santosh kumr Santosh
From: Santosh kumr Santosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 08:21:15 -0500

| | Tech Support Test

Name | Santosh kumr Santosh
E-mail | [email-masked]
Phone Number | (91) 8077492983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance jio | Assistant manager | Na | 35k
Previous Employer 1 | Bharti airtel | Sr.engineer | Na | Na
Previous Employer 2 | Efkonindia | Site engineer | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to identify the error. Which type of error related networking or IS or any internal windows setting than we can resolve accordingly
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First you need to do speaker bluetooth ON and connect with mobile via searching bluetooth setting from mobile once you find speaker name than press to connect. So simply speaker can connect with you mobile phone than you can play music or video according to your requirement.
What according to you makes you a good candidate for customer service or technical support job? | Because I am good to grab new technologies or knowledge and over all I am the Engineer and I have good skill to know every new things. And I am good in technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |