Subject: Tech Support Candidate - Pankaj Shukla
From: Pankaj Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 06:15:55 -0500

Tech Support
Test

Name

Pankaj
Shukla

E-mail

[email-masked]

Phone Number

(+91) 7503178293

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida UP

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Other Application Software

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Padget Electronics Pvt Ltd

Engineer

11 Feb
2021

32000

Previous Employer 1

CMS IT Services Pvt
Ltd

ATE

25 July 2017

16000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step-1
First Ne

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step-1  First open the bluetooth of
speaker.

Step-2  Open bluetooth of Mobile.

Step-3  Select the bluetooth of Speaker which want to connect and Pair.

Step-4

What according to you makes you a good candidate
for customer service or technical support job?

1) Having
Sound Technical Knowledge.

2) A good listener.

3) Polite behaviour.

4) A Good speaker.

5) Having good MTI.

On a scale of 1 - 5 please rate your fluency in spoken
English

4