Subject: Re: Tech Support Candidate - Shikha Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 04:07:41 -0700 (MST)

Shikha Mishra (91) 7985395110 1st round Gaur City 15 days 29500/- 37-38k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Jan, 2021, at 17:52, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shikha Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 6 January 2021 at 4:29 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shikha Mishra 

	

	
	
			Tech Support Test 
		
	Name 	Shikha Mishra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7985395110 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Software Engineer 	NA 	26,000 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	To resolve this issue we have check the network connection for this particular site (www.ndtv.com) and fallow below steps : 
1- Go to Control Pannel then select on network and sharing center 
2- Click on the hardware from which your internet connected 
3- Then click on properties then selected internet protocol version 
4- Then select go to properties and select the D.N.S services 
5 - There to option over there : Prefere D.N.S (8.8.8.8) , Alternet D.N.S (8.8.4.4) 
6 - Click on ok window then close the window and reload the ndtv website to get the result. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	To connect the bluetooth with phone we just have to turn on the blutoth option of both device and then we have sarch to the particular device name on phone setting option then we got the bluetooth name on the phone sarch option then click on it and start using your blutooth with your phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have the knowlege about the customer services or technical support job profile and I try to give perfect resolution to customer to resolve there issue with Tat and I always give my level best to gain product knowledge. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5