Subject: Re: Tech Support Candidate - Shriyansh Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 04:05:03 -0700 (MST)

Average Spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Jan, 2021, at 19:08, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shriyansh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 5 January 2021 at 7:30 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shriyansh Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Shriyansh Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8126842224 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Tughalakabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Dell Technologies 	Technician, Technical support 	20 August 	23,750/- 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting steps for the above problem are stated below : 

1) First of all I'll check whether I am connected to internet or not. 

2) Then I'll check whether the website www.ndtv.com is unavailable or temporary down. 

3) I will clear my web browser's browsing data such as cache, cookies. 

4) Then I will disable my firewall because there might be a possibility that computer's firewall is blocking my access 

5) 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Power on Bluetooth speaker 
2) Switch on phone's Bluetooth 
3) Click on new devices 
4) Look for the speaker's name and click on the name and connect with it 

	What according to you makes you a good candidate for customer service or technical support job? 	I'm a good listener 
I have technical knowledge 
I have experience of 1 year in technical support job 
I have good ability of solving customer issues 
I'm fluent in speaking English 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5