Subject: Re: Tech Support Candidate - Sumanta Kumar Sethi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 04:04:20 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Jan, 2021, at 20:05, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sumanta Kumar Sethi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 4 January 2021 at 8:23 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sumanta Kumar Sethi 

	

	
	
			Tech Support Test 
		
	Name 	Sumanta Kumar Sethi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9205389322 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Elitser infotech Pvt Ltd 	Technical support Engineer 	31 October 2020 	23k 
Previous Employer 1 	IDC Technologies 	Desktop support Engineer 	31 September 2019 	18.5k 
Previous Employer 2 	Inknowtech Pvt Ltd 	Consultant support Engineer 	31 August 2017 	16k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will follow below TSS 

1- I will add the website to trusted site in internet setting and try to access same. 

2- I will check windows firewall for it, If it is blocking the I will have to unblock it. 

3- I will check antivirus website restrictions to unlock the website if it is blocked there. 

4- after following above TSS if I will find issue is from network side I will ask the user to contact with network administrators 
to unblock it. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- I will switch on both bluetooth as per the setting available with both device. 

2- from my mobile bluetooth option I will select search a new device to pair, It wi show all the available bluetooth device near my range I will select the one I want to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	1- I believe have enough IT technical skills so that I can utilise for the same role. 

2- I am quick learner, it will help me to understand the process and skill in a short duration so that it will be beneficial for the company and me as well. 

3- I have excellent customer handing skills 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5