Subject: Re: Tech Support Candidate - Ankit Tyagi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 03:54:13 -0700 (MST)

Did First round already:- 

Ankit Tyagi (91) 8447899704 1st Round Sahibabad 1 month 30000/- more then 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jan, 2021, at 19:50, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ankit Tyagi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 7 January 2021 at 7:23 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankit Tyagi 

	

	
	
			Tech Support Test 
		
	Name 	Ankit Tyagi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8447899704 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sahibabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hotelogix 	Implementation manager 	NA 	30k 
Previous Employer 1 	Ag solutions 	Sales executive 	Nov 18 	25k 
Previous Employer 2 	Wipro 	Business associate 	April 17 	18k 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I will check the website address and if it is correct then I will check the internet connection. 

If the internet is working fine then I will try opening the website in the different browser. 

Then I will check my firewall, proxy or other settings in case they are misconfigured. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch ON the Bluetooth mode in the speaker. 

Then switch ON the same setting in the phone. 

Then go to settings >> bluetooth >> tap on the name of the bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a very good listener, I always listen to the clients query very patiently and calmly and only after that I will try to resolve the issue or address the concern. 

I always take help from the seniors in case I am unable to provide the resolution to the client and will make sure to fix the concern on the call itself 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4