Subject: Re: Tech Support Candidate - Abhisekh Kushwaha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 03:50:08 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Jan, 2021, at 13:13, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Abhisekh Kushwaha <[email-masked]> 
Date: 8 January 2021 at 11:56:14 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Abhisekh Kushwaha 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Abhisekh Kushwaha 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8770471687 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector-62, Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Application Troubleshooting, Web applications as well as Android applications 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Accenture Solutions Pvt Ltd 	IT Operations Associate 	December 1 ,2019 	17.5k 
Previous Employer 2 	Thinksys Software Pvt Ltd 	Application Support Engineer 	November 30, 2020 	21k 
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Focus on what kind of error code is displayed on the window and check if the website is down for maintenance. 

2. Check for proper internet connection speed. 

3. Clear cache and cookies of the browser and make sure that the browser is up to date. 

4. Try opening in an incognito window. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the Bluetooth speaker. 

2. Turn on the bluetooth on the mobile phone. 

3. Search for the bluetooth speaker's name in the list of bluetooth devices on the phone and tap on pair. 

4. Wait for the speaker to get connected and confirmation voice message from the bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Proven experience in troubleshooting of applications. 

2. Having a technical background. 

3. Problem solving attitude. 

4. Technical bend of mind. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

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