Subject: Re: Tech Support Candidate - Roman Attri
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 03:48:08 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Jan, 2021, at 13:24, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Roman Attri <[email-masked]> 
Date: 7 January 2021 at 21:49:08 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Roman Attri 
Reply-To: [email-masked] 

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			Tech Support Test 
		
	Name 	Roman Attri 
	E-mail 	[email-masked] 
	Phone Number 	(091) 8506962123 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ashok nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - advance 
Hardware - Advanced 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sirius Global limited 	Network Engineer 		17800 
Previous Employer 1 	Securelynkx Network pvt limited 	Network Support engineer 		11000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I check the internet connection on my pc Or laptop. I check the ip setting in adaptor setting , if i got the wrong ip address then I change this address or set to automatically ( using dhcp). 
2. I check user do not use any proxy service. Proxy don't allow inbound traffic to outside 
Then I check the firewall setting to check www.ndtv.com website don't block by user in firewall. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly I power on the speaker and on Bluetooth button. Then I Bluetooth on my mobile and search name of speaker ID , I click on the this name then my phone is connect to speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a professional experience in network engineer. I have excellent knowledge of windows os, linux os, servers, routers, switch , wireless AP, adsl modems. You can trust me 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

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