Subject: Re: Tech Support Candidate - Pankaj Papnoi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 03:47:21 -0700 (MST)

His number is out of network 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Jan, 2021, at 13:43, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Pankaj Papnoi <[email-masked]> 
Date: 7 January 2021 at 20:40:59 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Pankaj Papnoi 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Pankaj Papnoi 
	E-mail 	[email-masked] 
	Phone Number 	(091) 8826205363 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	R.K.Puram, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Silaris Informations Pvt. Ltd. 	customer care execuetive 	may 2019 	18000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1- Check the internet connectivity and LAN cable. 
Step 2- If internet is working I will check if the website address is correct or not. 
Step 3- Sometimes websites are blocked by the firewall or other security reason. check if the website is in security violation of my company policy. 
Step 4- If all good , I will check with technical support. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1- Turn on the bluetooth device (make sure that it have enough battery). 
Step 2- Turn on the bluetoothon of my mobile and serch for the bluetooth speaker. 
Step 3- Once the speaker is detected, click on the bluetooth speaker's name and click on connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	1-I have good communications skills (both Hindi and English). 
2- Good team player. 
3- Good technical knowledge (computer, Microsoft windows, networking). 
4- Able to persuade/ convince customers and resolve their problems. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END