Subject: Re: Tech Support Candidate - Sheikh Zubair Manzoor
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 03:46:23 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Jan, 2021, at 13:44, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Sheikh Zubair Manzoor <[email-masked]> 
Date: 7 January 2021 at 20:37:54 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Sheikh Zubair Manzoor 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Sheikh Zubair Manzoor 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7006413726 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Koker bagh zoonimar jammu and kashmir 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - advance 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Comtech info solution pvt ltd 	Project coordinator 	22-01-2021 	25000 
Previous Employer 1 	Stc pvt ltd 	Field engineer 	01-06-2019 	15000 
Previous Employer 2 	Na 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	9 Ways to solve problem “This Site Can’t Be Reached” Fix Chrome/FireFox/IE in Windows 10/8/7/XP 
Step1: Allow DNS Prefetching. 
Step2: Try Windows Network Diagnostic. 
Step3: Disable "Experimental QUIC protocol" flag in Chrome. 
Step4: DNS flush & Reset TCP/IP Network. 
Step5:Check & change Working DNS IP. 
Step6: Reset Network Adapter drivers for fixing "this site can’t be reached" 
Step7: Reset modem & reconfigure WiFi settings. 
step8: Reset Chrome, Clear all flags & Reinstall to fix "this site can’t be reached" 
Step9: Use Chrome Addon To Encrypts traffic and Unlocks Sites. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings 
2. Tap the Bluetooth option 
3. Turn on Bluetooth 
4. A list of available devices will appear. 
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected! 

	What according to you makes you a good candidate for customer service or technical support job? 	My attitude, passion and ability to listen. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3 	

	

BQ_END