Subject: Tech Support Candidate - AMRITPAL SINGH
From: AMRITPAL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 05:21:50 -0500

| | Tech Support Test

Name | AMRITPAL SINGH
E-mail | [email-masked]
Phone Number | (+91) 8860197603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vishnu Garden , Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SITA | Trainee Engineer | 31.08.2020 | 24981
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can always do some basic troubleshooting ourself whenever anything like this happens.

1) We can reboot our device many problems are sometimes resolved just be simply restarting device. This clears caches and forces the device to reload the program or web page which may have issue.

2) Since we are unable to open a web page so we must ensure is that our internet connection is fine. We can check this by opening another website or by open internet settings.

2.1.1) In case internet connection is disconnected then we can troubleshoot that also. Simply click on Network and Internet settings.

2.1.2) Then check at which stage there is problem or simply click on network troubleshooter which detects problem itself.

2.1.3) Problem can be from the ISP, may be connection(Wired) is broken, may be device is unable to detect router.

2.1.4) Router or Adapter can be faulty.

2.1.5) Each step require troubleshooting which is very simple and automatic.

2.2) If Internet working fine then lets move to next step.

3) Another reason may be that the site is down we can check this by opening site in another device or browser or by use website checker such as Down for everyone or just me.

3.1.1) If Site is down for everyone then wait.

3.2.1) If not then try another browser.

3.2.2) If site opens in another browser then may be the issue was with the original browser.

3.2.3) If not then may be there is problem in the site itself.

4) May be our ISP can't reach that site due to any reason. In this case we can't do anything other than wait and let the ISP resolve the issue.

These are some basic things we can try ourselves when ever any site is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Power on Bluetooth Speaker.
2 Open mobile phone settings.
3 Turn Bluetooth ON.
4 Wait for Bluetooth speaker name to come in available devices.
5 When Bluetooth name comes click on the name.
6 Wait for connection to be formed.
7 It will display device connected then we can use it.

What according to you makes you a good candidate for customer service or technical support job? | There are many factors which decide candidate is good for a job or not. But in case of support job this thing is simple to judge. Candidate should have empathy for others. If someone have empathy for other then that person can be a good candidate for a support job but mere empathy is not enough candidate should be smart, wise , intelligent and have patience so that he or she can help other person. So as per me anyone who is wise and have empathy for other in his behavior trait can be good match for support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |