Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 05:03:07 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 7838385157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webhelp India | Client Handling | Currently working | 38,000
Previous Employer 1 | Paytm Bank | Backend System Support | March 2019 | 30,000
Previous Employer 2 | Paytm Mall | System Support | July 2018 | 23,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check that the system is connected with the Internet or not.
2. If the system is connected with the internet, then we will check the ping that the system is getting the packets from the web or not and how much latency is there.
3. We can also chek with the help of website checker that the site or domain is down or up.
4. One important thing we can cgeck that which error we are getting 401, 403 or 404 ect. Based on this we can resolve the issue and suggest this to user.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we will switchnon the bluetooth on the speaker and press the button for 3-4 secs so that it comes is pairing mode.
2. Then we will switch on the bluetooth in our mobile and scan for the blutooth device.
3. When the scan is completed then the bluetooth speaker MAC address comes on the scanned page of the mobile and then we can click on that icon and connect the Bluetooth speaker.
4. Sometimes the bluetooth speakers request for the pass code and if we see any passcode on the mobile screen the we have to accept the request and the bluetooth speaker get connected with the mobile.

What according to you makes you a good candidate for customer service or technical support job? | According to me, this profile is best suitable for me as I have wide experince in International webchat, email and vioce support as well as I have experince in Technical support also. So I can use my experince and skills both to provide resolution to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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