Subject: Re: French Language Test - Mavungu Lengo cheribain
From: Ashwinee Latchayya <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 11 Jan 2021 03:00:16 -0700 (MST)

Hi, 

I managed to reach this candidate today. 

He has a strong Congolese accent. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "HR Livesalesman" <[email-masked]> 
To: "ashwinee Latchayya" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, January 6, 2021 5:47:00 PM 
Subject: Fwd: French Language Test - Mavungu Lengo cheribain 

Hi Ash, 

Please check the test 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Sep, 2020, at 17:36, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mavungu Lengo cheribain / (+91) 8826719682 / [email-masked] 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Thank u for calling Pizza Hut Order service. 

First of all i apologise for this inconvenience And I promise this mistake will not happen again further dear customer. While checking the information, I got to know that it is my fault because i did a mistake while entering your address. So could you please confirm us your address again for avoiding others mistakes dear? 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mavungu lengo cheribain . 
I’m from congo and I came in india in 2014 for studies purposes. I got my graduation in 2017 At mahatma Ghandi university. 
I did BSc IT which stands for bachelor of science in information technology. I am a French expert with 4 years of experience of work in BPO and KPO process 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	La différence entre un bon service client et un meilleur service client ou encore un service client apprécié est que ,un bon service est un service bien fait envers un client tandis qu’un service du client apprécié, est un service auquel le client s’est senti valorisé et avoir été à la priorité auprès de son serveur 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Premièrement pour le travail du service client, j’ai toujours trouvé ma place parce que j’aime bien servir les gens et leurs rendre une tâche selon leurs attentes. 

Je me sens dans ma peau quand je suis devant un client et j’aime aussi parler aux étrangers pour faire connaissance. 
Je suis un candidat qui s’adapte facilement à l’environnement et aime toujours me faire utile dans une équipe, 
J’apprends plus vite les tâches nouvelles . 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Je suis parti à Goa pour une visite d’une semaine en occasion de mon anniversaire.J’ai trouvé les gens accueillants et ouverts d’esprit. J’ai Passé un bon moment avec les étrangers pendant mon anniversaire et c’était un moment inoubliable pour moi. En outre, la vie est moins chère, le taxis sont à un prix abordable. J’ai loué une moto pour 3 jours à 100 roupies indienne. J’ai visité les plages avec les nouveaux amis et c’était cool, le climat tropical de Goa est vraiment cool. 
Avec le temps j’ai fais connaissance avec un amis qui m’a aidé à bien explorer la ville et il était vraiment Un bon copain.