Subject: Re: Tech Support Candidate - mohd saif
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 02:45:51 -0700 (MST)

Bad communication 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 14:28, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: mohd saif < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 7 January 2021 at 2:20 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - mohd saif 

	

	
	
			Tech Support Test 
		
	Name 	mohd saif 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(97171) 77396 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
Virtualization 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Beehive Systems 	Technical Support engineer 		23k 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	first step will be browsing the error code on google to understand what is the exact reason. 
second step would be checking the host file entries if it is not restricted and then i will be contacting network administrator to confirm weather he has blocked the website or restricted if is it so then will ask him to give me the permission to access ndtv.com 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	S-1: switch on the Bluetooth speaker and make sure Bluetooth mode is open and accessible 

S-2:Going through on my mobile phone option through settings and connecting speaker through my visible Bluetooth panel to connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been working in a real time environment as a technical customer support engineer from last 1.2 years so it helps me grasp and understand the issue and requirement from the customer very quickly and my troubleshooting skills makes me stand out of the crowd. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5