Subject: Re: Tech Support Candidate - Himanshu Jain
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 02:44:26 -0700 (MST)

Very bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 14:26, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Himanshu Jain < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 8 January 2021 at 3:00 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Himanshu Jain 

	

	
	
			Tech Support Test 
		
	Name 	Himanshu Jain 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9816993593 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Cyber City 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	PC solution 	Remote desktop engineer 	No 	25000 
Previous Employer 1 	HCL 	Remote Desktop Engineer 	1 june 2019 	18000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.First we will check the Error which is showings and will troubleshoot accordingly. 

2.If it is issue related to internet then we will check the connection of internet like DNS , IP adress and physical connection. 

3.we will check the same site in different computer and will identify it the problem. 

4. I will check the same site in other device( non company asset ) to ensure that this issue related to internet or Website end . 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps are given below 
1. Turn on mobile's bluetooth from setting 
2. Turn on speaker's bluetooth by pressing the button 
3.Check the nearby connection of bluetooth in mobile's bluetooth setting. 
4.click on speaker's bluetooth in mobile and will pair the device accordingly. 
5. Once it will connect then we will play music to make sure this thing. 
	What according to you makes you a good candidate for customer service or technical support job? 	i am soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4