Subject: Re: Tech Support Candidate - Prateek Bhardwaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 02:43:13 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 14:25, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Prateek Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 8 January 2021 at 4:07 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prateek Bhardwaj 

	

	
	
			Tech Support Test 
		
	Name 	Prateek Bhardwaj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9306256879 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Patel nagar, Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Hardware - Basic 
Active directory ,SCCM,VPN, Sharepoint,Office 365 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	SV International 	IT Support officer 	Current 	
Previous Employer 1 	World Vision Australi 	Desktop Support 	01/2020 	
Previous Employer 2 	Harton group of Institutions 	Genral Technician 		
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Firstly check wheather the computer is connected to internet or not? 
2. Open a new tab and check to see if you can load another website like google.com or another one. 
3. Try doing same thing in another browser, try clearing cache memory and history. 
4. Check wheather the site is being blocked by the company policy or not? 
5. Follow the troubleshooting process appear on the screen. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Firstly make sure bluetooth is turned on for both the devices which are needed to be connected. 
2. Go to mobile setting then bluetooth then click on device name which is needed to connect and click on the device name to pair. 
3. After pairing, connect with the same device. You might hear a confirmation sound of successful connection . 
	What according to you makes you a good candidate for customer service or technical support job? 	Based on your description of the ideal candidate, I offer all the required skills and experience with 

• A proven ability to provide 1st & 2nd level technical support for (Desktop, laptop and mobile devices; Windows Operating system and applications; Computer peripherals and printers) 
• An Experience in providing on call, Email and Web Chat Support to all employees in all kinds of troubleshooting issues 
• A Client support on managing the Active Directory, SCCM, Service Now, VPN, Firewall, Network Security, Microsoft Exchange server and Office 365, SharePoint, etc. 
• A solid educational foundation in organisational development, training, development skills and knowledge of how to use technology to improve individual/organisational performance 
• A track record of excellent performance as a part-time employee 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5