Subject: FW: Tech Support Candidate - Md Imran
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 11 Jan 2021 09:32:24 +0000

First round

From: Md Imran <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 4 January 2021 at 4:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Md Imran

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Md Imran
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (95550) 57286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mayur Vihar Ext
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ISKPRO PVT LTD  System Admin    WORKING 30k
Previous Employer 1     Nash Venterue   IT & Network Engg       July 2018       28k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a technical person, First will check the that server that website error message & other and will also check the Internet connectivity with new tab & try to search other domain like google.com etc. Will repost if www.ndtv.com server down or internal internet issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to mobile as per UI based on mobile phones, or with settings. Turn on Bluetooth list the device name & simply connect the the known device name.
What according to you makes you a good candidate for customer service or technical support job? I have a good command over the OS like windows MAC & linux. Also having great experiences with hardware and assembling desktops with parts details. I have basic command with cloud platforms like AWS, GCP. Azure Digital ocean etc. I am using linux machines with CLI base. Currently I am working as a System Admin with Tech team. Therefore I am thinking myself that I can support with technical issue as per my background.
On a scale of 1 - 5 please rate your fluency in spoken English  3