Subject: Tech Support Candidate - Ritesh Srivastava
From: Ritesh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:28:09 -0500

Tech Support
Test

Name

Ritesh
Srivastava

E-mail

[email-masked]

Phone Number

(+91) 9650323473

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 75 , Currently WFH
- JAIPUR

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini Technologies India

Associate consultant

NA

38000

Previous Employer 1

HCL Technologies

Analyst

17/01/2018

15,035

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I)  Ensure the User has a working Internet
connection . This can be checked by pinging global dns 8.8.8.8 or ping ndtv.com
. If a response received , Go to step 1 , If not Step A

A) Validating IP address , Ensure NIC is not faulty by pinging 127.0.0.1 , If
response , It's operational , if not NIC faulty .

B) Move to check Modem/Router - Proceed to reboot them and validate DSL , If
light is down - Contact ISP

C) If the Modem has light , Still no connection , Run - Cmd - type"ipconfig
/release" then "ipconfig /renew"

D) This should allow a successful connection.

Response recieved -

1) Check a different Browser or Incognito mode , This should allow the site to
open.

2) If the site still fails to load , Ensure Cache is cleared.

3 )Validate if site is not down , If yes , Advice the user and raise an internal
ticket.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) BLUETOOTH to be ON , for both device and
speaker to allow successful connection.

2) Keep the power button on Speaker Pressed and go for a Available scan on
Mobile phones.

3 The Device name of Speaker would be it's Make/Model by default - Select it and
connection should be successful.

What according to
you makes you a good candidate for customer service or technical support
job?

1) Through knowledge of domain supported.

2) Good understanding of Time zone to avoid After hour calls.

3) Aware enough to see TCD , Analyse DSAT.

4) Customer may not Report exact issue and may not know when issue is actually
resolved , Technical support to ensure both the cases are identified and
fulfilled to resolution.

On a scale of 1 - 5 please rate your
fluency in spoken English

5