Subject: Tech Support Candidate - Arun Asokan
From: Arun Asokan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:26:34 -0500

| | Tech Support Test

Name | Arun Asokan
E-mail | [email-masked]
Phone Number | (91) 9747701737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
CCNA,MCSA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | NOC Engineer | Continuing | 22000
Previous Employer 1 | Secutelynkx | Network support Engineer | Nov-3-2019 | 14000
Previous Employer 2 | Community Cable Network | Network Engineer | Apr-30-2019 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The First should clear the browser history and cookie. Then I will try again . If it happens again I will try another browser or will restart the system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings and go to bluetooth then add new device and select the the device.
What according to you makes you a good candidate for customer service or technical support job? | My knowledge and behaviour
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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