Subject: Re: Tech Support Candidate - archana shukla
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 02:24:32 -0700 (MST)

Hi Ma'am, 

Her English is good, doing same job 
But right now she is in Bangalore and planning relocate in Delhi NCR. 
She have to serve 1 month notice. 
Her current salary is 3lpa 
Expecting 5.5lpa 
Also she is holding multiple offers but she is not ok with the salary. 
that offers are of 5 lpa or4.5 lpa 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 13:52, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: archana shukla < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 January 2021 at 12:10 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - archana shukla 

	

	
	
			Tech Support Test 
		
	Name 	archana shukla 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8433095556 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	bangalore 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
intune,mobile iron ,sharepoint , office 365,mailbox server,service now 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	cognizant technology solutions ltd 	senior systems executive 		3.83lpa 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.check the proxy settings of the systems by settings-network and internet -privacy -automatically detect settings. 
2.check the browser settings by turning off the popup blocker and adding the site to trusted site. 
3.clearing browsing history and cache of browser and relaunching. 
4.trying the website on other browsing sites like internet explorer , edge ,chrome . 
5.trying to browse in incognito mode. 
6.restarting the system if none of the above workaround helps 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings-Bluetooth option-Turn on Bluetooth 
list of available devices will appear- 
If the speaker is not listed, pressing the button on to make it discoverable– 
On mobile select speaker 
connected 
	What according to you makes you a good candidate for customer service or technical support job? 	i have already worked in cognizant technology solutions as a senior systems executive for more than a year and worked with US clients and provide them assistance with application support, hardware software , mobile devices(ipad/iphone),desktop laptop , networking issues,mailbox issues. 
handling clients on call and interacting with them on daily basis and via chat and task and incidents accordingly,comfortable in working in night shifts . 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4