Subject: Tech Support Candidate - shahbaz alam
From: shahbaz alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:23:31 -0500

| | Tech Support Test

Name | shahbaz alam
E-mail | [email-masked]
Phone Number | (91) 8564805181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Zakir nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr Technical representative | 15 after resigning | 23928
Previous Employer 1 | NA | NA | |
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | while trying to access the website if i am getting an error message i will check my internet connection first if it is working properly i will try to open the link on different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on mobile search for portable Bluetooth speaker and then pair it with the mobile device.
What according to you makes you a good candidate for customer service or technical support job? | according to me a good candidate is one who is polite with the caller and understand the problem and then document all the issue of the user so that i could be easily configured.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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