Subject: Tech Support Candidate - chvss suresh chandu
From: chvss suresh chandu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:11:34 -0500

| | Tech Support Test

Name | chvss suresh chandu
E-mail | [email-masked]
Phone Number | (+91) 9703643016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Operations, Linux administration, WebMethods, AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Initech software solutions pvt ltd | Software Consultant | - | 66,000/-
Previous Employer 1 | LVB | Assistant Manager - Data Centre | Jan 2019 | 50,000/-
Previous Employer 2 | Disys India pvt ltd | Software Engineer | Feb 2018 | 45,000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Save all the data and restart the device, it clears the cache, forces the device to reload the browser application. If unable to reach the site post-reboot, try flushing the DNS on the local machine. (Command:- ipconfig /flushdns - Windows, sudo /etc/init. d/dns-clean restart - Linux)

2) Make sure the internet connection is working, try the basic search i.e., Google.com, if unable to connect, view network status and troubleshoot the issue with connecting to the internet through Network and Sharing center in the Control panel.

3) Check if the site is down for everybody on the internet or just for us. Third-party sites are there (like https://downforeveryoneorjustme.com/ etc) which basically checks if the specific server hosting the site is returning 404 response code(Server hosting the site is down) or 200 response(Site server is up and running).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth speaker and put it in pairing mode. Although the method might vary slightly depending on the speaker, typically there is a button to press and hold on the device to put it in pairing mode.

2) Swiping down on the Android device displays the top five quick access options. Swiping down again, or swiping down with two fingers displays the full list of Quick Access icons.

3) Tap and Hold the Bluetooth icon. We can also access the Bluetooth Settings by opening Settings, and then tapping Connection or Wireless and Network depending on the model of your smartphone or tablet. Then tap Bluetooth.

4) Tap to "Pair new device", It automatically scans for Bluetooth devices. If we don't see the Bluetooth speaker in the list of devices, tap Refresh to scan again. Make sure the Bluetooth speaker is still in pairing mode.

5) When your Android smartphone or tablet discovers your Bluetooth speaker, it will appear below the list of "Available devices". Tap it as soon as we see it appear in the list.
This pairs the Android smartphone or tablet with the Bluetooth speaker, and can use the Bluetooth speaker to play audio and media from your Android smartphone or tablet.

What according to you makes you a good candidate for customer service or technical support job?

I am working as a software consultant with experience in Software tools and Customer support to end-user and clients. My experience with project delivery clients, supporting day-to-day operations as an admin and L3 support, handling user queries through Teams, Slack channels, Service-Now tickets(P1-P4), Outlook medium, etc makes my candidature ideal for the mentioned role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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