Subject: Tech Support Candidate - Kishan Kumar
From: Kishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 03:41:55 -0500

| | Tech Support Test

Name | Kishan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9354522249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 11
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As website does not open first i check my wifi/internet logo on task bar to check whether i am connected to internet or not
Case 1: i am not connected .
I turn my internet connection ON and connect to a network
Case 2 : i am connected on a network.
Then There is a  issue with firewall or browser settings it blocks me to access website.
Case 3 : Website not working (very little chance)
If i am Ok with network then there is a issue in ndtv.com like server is busy or website not reachable .
I open another website to check ndtv.com website  is working or not. if another website opened smoothly then there is a issue with ndtv.com server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Mobile and Speaker Bluetooth.
Go to Bluetooth setting in mobile and click add a device.
Then it search for all available device .
Click your Bluetooth speaker which has some name assigned by manufacturer or you.
It pairs with speaker and it shows bluetooth connected.
All done.

What according to you makes you a good candidate for customer service or technical support job?

For Technical Support Job ,a candidate must have three  powerfull skill Good Technical knowledge
Good communication and candidate must be a peaceful or good listener Who listen and understand issue in a proper manner and interact with client with his good communicating skill and provide solution with his excellent Technical skill in very peacefully , without hesitation .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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