Subject: Tech Support Candidate - Renu Sharma
From: Renu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 03:30:55 -0500

| | Tech Support Test

Name | Renu Sharma
E-mail | [email-masked]
Phone Number | (89496) 05890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rajasthan Pilani
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Vpn issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | 60 days | 16700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Few general steps which can be taken to fix -
Firstly try to refresh the page.
Secondly I'll look for java is enabled or not.
I'll look to enable the cookies and will also look for the clearing the cache and cookies as this step fixes most of the issues related to the web browser.
Thirdly, I'll for the browser is updated or not.
Fourth, Can try on different browser or  an try to close and open the same browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on blue tooth by dropping the mobile screen from top. And simple tap on Bluetooth icon.
And check the paired device.
It shows only when we have paired any device to the blue and once we click on it gets connected.
If it shows unconnected device once we click it gets connected.

What according to you makes you a good candidate for customer service or technical support job?

According to my experience in customer service or technical support job giving point to point answers and showing sympathy and empathy where it has to be given.
And making sure that issue is understood.
Probing questions to identify the issue if it's not clear.
Giving proper resolution to the query.
Guiding all the steps so that the person can follow them easily and have a good experience with the agent.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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