Subject: FW: Tech Support Candidate - Pooja Gautam
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 11 Jan 2021 08:30:12 +0000

First round

From: Pooja Gautam <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 8 January 2021 at 9:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pooja Gautam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pooja Gautam
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9716141307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahidra    Tech Mahidra    Currently working       38k
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the internet connection.
2. Check Site is working or not.
3. Clear the browing history.
4. Try to open the website in different browser.
5. Check whether the same issue with others also.
6. Restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the Bluetooth of the speaker.
2. Switch on the Bluetooth of the phone.
3. Pair the phone with speaker.
What according to you makes you a good candidate for customer service or technical support job? 1. Good knowledge of the technical support profile.
2. Already worked in the same profile.
3. Know how th troubleshoot the issue and provide resolution.
4. Know how to manage the customer.
5. Know how to provide delevirable on time.
6. Always worked in SLA.
7. Always get appreciation from other team and customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4