Subject: Tech Support Candidate - Anoop Kumar Shukla Anoop
From: Anoop Kumar Shukla Anoop <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 02:14:32 -0500

| | Tech Support Test

Name | Anoop Kumar Shukla Anoop
E-mail | [email-masked]
Phone Number | (122015) 9711838961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Infratel Ltd | Noc engineer | After 15th days | 16,600
Previous Employer 1 | Cyient Ltd | GIS Engineer | 5th April 2018 | 12,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the wab address in the address bar to make sure you are going to correct wabpage.

2.If you are, try to open the same webpage on another computer connected to the same network.
3.If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
4.If you are not find any response that mean given page is incorrect.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Following these type of steps you easily connect the Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Because I know I have a knowledge in this field area and I easily suggest the customer and satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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