Subject: Tech Support Candidate - Gurulal Singh
From: Gurulal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 02:13:33 -0500

| | Tech Support Test

Name | Gurulal Singh
E-mail | [email-masked]
Phone Number | (+91) 9873391107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
VMware, hyper V, bluecoat proxy

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI payroll | IT-Security | Till working | 25126
Previous Employer 1 | Times of india | Server eng. | 2018 | 22300
Previous Employer 2 | Sify technology | Server eng. | 2016 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NDTV is publicly hosted on open internet and allowed bydefault in news category and it is depends on organization error block page. We can check and start with clear cache and cookies from the browser amd then reset and then check after reopen the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth .
Tap Pair new device.
If you don't find Pair new device, check under Available devices or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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