Subject: Tech Support Candidate - Bhawana Singh
From: Bhawana Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 02:09:10 -0500

| | Tech Support Test

Name | Bhawana Singh
E-mail | [email-masked]
Phone Number | (91) 8800199118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 99, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Good karma Infotech | Technical support Executive | NA | 20
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These basic steps will be followed –
• Try to open website with different browser and different devices
• Restart the computer
• Temporary disable antivirus
• May be there is internet so restart modem or router
• Check browser setting and insure that java script is enable

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth
Tap on pair new device (If you don't find Pair new device, check under "Available devices" or tap More. Refresh)
Tap the name of the Bluetooth device you want to pair with your device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | A Good listener, Job knowledge, Can-do attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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