Subject: Tech Support Candidate - Jasneek Kaur
From: Jasneek Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 02:04:02 -0500

| | Tech Support Test

Name | Jasneek Kaur
E-mail | [email-masked]
Phone Number | (91) 9711097129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 31
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

VoIP
Calling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dr distributors | Sales executive | 31 july2016 | 20000
Previous Employer 2 | Concentrix | Sr representative | 2nov2018 | 25000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will  firstly close the window and refresh the system then we will open a new window and open the link again ,if it is still not coming up  delete the history and cookies and try . Most probably this works ,but still if it doesn't then we will wait because generally   it happens that the site is under construction .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I think customer service needs empathy, sympathy and acknowledgment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |