Subject: Tech Support Candidate - Saurabh Haritash
From: Saurabh Haritash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:58:22 -0500

| | Tech Support Test

Name | Saurabh Haritash
E-mail | [email-masked]
Phone Number | (110077) 7503603906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis Customer Support Services Pvt Ltd | Technical support Engineer | 22/Sep/2020 | 14k
Previous Employer 1 | Science Olympiad Foundation | Networking Engineer | 15/July/2019 | 10k(in-hand)
Previous Employer 2 | Bajaj Allianz Life Insurance Company | CSE(Customer support executive) | 10/Dec/2018 | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to follow these steps:-
1> Check Internet Connectivity.
2> Check the same website with another browser.
3> Check with another website is it working or not.
4> Update the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have to follow these steps:-
1>Swipe down from the top of the screen.
2>Touch and hold Bluetooth .
3>Tap Pair new device. If you don't find Pair new device, check under Available devices .
4>Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

We have to follow these steps:-
1>Patience is crucial for customer service professionals.
2>Ability to communicate clearly.
3>Knowledge of the product.
4>Ability to use positive language.
5>Time management skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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