Subject: Tech Support Candidate - priyanshu gupta
From: priyanshu gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:55:20 -0500

| | Tech Support Test

Name | priyanshu gupta
E-mail | [email-masked]
Phone Number | (+91) 9030698398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Nestaway Technologies | Support Engineer | 14 October | 27000
Previous Employer 2 | Amazon | Process Associate | 31 December 2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First i will Restart My Device
2- will check the website link for any mistakes.
3- then check for the internet connection.
4- if not resolved, we can check if the website is down for everyone or just for me using "www.isup.me" .
5- lastly we can check if the website is blocked by service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in the mobile.
Turn on bluetooth.
Switch on the bluetooth speaker and enable it so that other devices can look for it.
Search for the bluetooth speaker name on the mobile.
select the bluetooth speaker name on the mobile and confirm it.
It will be connected if everything goes well.

What according to you makes you a good candidate for customer service or technical support job?

i have worked as Customer support and then internally switched to tech support engineer, in my last organization.
So, i have experience in both of the profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |