Subject: Tech Support Candidate - Shivang Kashyap
From: Shivang Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:27:55 -0500

| | Tech Support Test

Name | Shivang Kashyap
E-mail | [email-masked]
Phone Number | (91) 9557641377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
TCP/IP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Aricent technologies | Trainee engineer | Oct 2018 | 16000
Previous Employer 2 | Rooman technologies | State co-ordinator | August 2017 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll check what is the type of error I am getting.
Then, I will check my internet connection for internet access. If the internet connectivity is present and still I'm not able to access the website.
If the problem still persist.
Then I'll ping to address 8.8.8.8, if my system communicates with the ip however, not able to communicate with "www.ndtv.com". Further, for troubleshooting I will use the netsh int ip reset command in CMD to reset the TCP/IP for communication.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- start bluetooth on your mobile phone.
2- scan for available devices nearby.
3- select your speaker you want to connect with.

What according to you makes you a good candidate for customer service or technical support job? | I have a very helpful nature, I feel happy when I solve  someone's problem or help someone. Since, I'm a tech savy person and had also worked in tech support industry. I assume I'm an eligible candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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