Subject: Tech Support Candidate - Nitin Vaish
From: Nitin Vaish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:21:55 -0500

| | Tech Support Test

Name | Nitin Vaish
E-mail | [email-masked]
Phone Number | (91) 8826728864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttamnagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sonalika Tractors | Sr IT Engineer | Currently workiing | 26700
Previous Employer 1 | DMRC | IT Engineer | 2011 | 18000
Previous Employer 2 | Sangram Hoshpitality | IT Engineer | 2013 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the internet connection after that take further step by step

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable blue tooth from mobile.

scan the bluetooth device

select and pairing

and connect

done

What according to you makes you a good candidate for customer service or technical support job?

sound good

communication skills

technical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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