Subject: Tech Support Candidate - Nitish Pal
From: Nitish Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:13:10 -0500

| | Tech Support Test

Name | Nitish Pal
E-mail | [email-masked]
Phone Number | (+91) 9772721343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | German project management India Pvt ltd | Project engineer | 12/05/2020 | 63500
Previous Employer 1 | Oyo rooms | Project lead | 15/01/2020 | 50000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1-we have to check that network cable from the router is connected properly to a computer or not if it's connected properly.
Step2- Now we have to see that router have 3 indication light they are giving green indication or red if it is red then it means that the connection problem is from your service provider.
Step3- if the above two steps are fine then we have to reset the driver of network adapter in our system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- we have to turn on Bluetooth on speaker as well as on phone.
Step2- Tap on the scan new Bluetooth device on a phone wait for a minute.
Step3- when scanning is completed it will show your speaker name tap to add this device.
Step4- Now it will show pair code just tap on add device and your speaker will connect in just seconds.

What according to you makes you a good candidate for customer service or technical support job? | I can handle the high pressure and can easily tolerated the frustrated things.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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