Subject: Tech Support Candidate - Praveen Kumar Praveen
From: Praveen Kumar Praveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:07:20 -0500

| | Tech Support Test

Name | Praveen Kumar Praveen
E-mail | [email-masked]
Phone Number | (91) 7271961226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near dilshad garden metro station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Oppo india pvt ltd | Ass.engg | 4jan21 | 20000
Previous Employer 2 | Teleindia networks Pvt Ltd | Project engg | 7sep19 | 13700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connectivity.then I will check the website address.and again open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open the Bluetooth power on and then on our mobile bluetooth icon and check the Bluetooth speaker name for connection.after finding the name select it for connection.and then we will connect to the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Candidate should have better sense to understand the customer need so it can solve the problem in adiquate interval of time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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