Subject: Tech Support Candidate - Sandeep rao Arrabelli
From: Sandeep rao Arrabelli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Jan 2021 13:27:17 -0500

| | Tech Support Test

Name | Sandeep rao Arrabelli
E-mail | [email-masked]
Phone Number | (+91) 8247292718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Warangal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Network analyst | Present | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, i will restart my device . Before I restart or shut down my device , i will make sure that to save all necessary work to prevent data loss.
Secondly , i will check the internet connection is good or not . If internet connectivity was poor , i will try to troubleshoot my internet connectivity issues in the internet explorer.
Finally , I will check whether the particular website is down for everyone or just me . If the website is down for everyone then i will go through it later . If the website is down for only me , then i will try access the website in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn ON bluetooth option in my mobile device
- put it in pairing mode
- in available devices , try to pair with my mobile phone
- depending on the speaker, press and hold the button to pair with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | It is having an excellent communication and interpersonal skills. Work under pressure. Promptitude.smart.analytical skills.flexible.time management.fast response.organized
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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