Subject: Tech Support Candidate - Akshay Sharma
From: Akshay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Jan 2021 12:58:51 -0500

| | Tech Support Test

Name | Akshay Sharma
E-mail | [email-masked]
Phone Number | (01) 9953238228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nawada Uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Loyalty area

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge limited | Senior software engineer | Na | 27 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I would try to clear the cache history.
Second I will try to refresh the page again.
Third I will try to open the website using other web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth on mobile then turn the Bluetooth of the speaker.
From mobile search the name of the speaker and select the name and then connect with it.

What according to you makes you a good candidate for customer service or technical support job? | A person who is willing to resolve the issue at the earliest for customers
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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