Subject: Tech Support Candidate - Nitesh .
From: Nitesh . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 10:15:48 -0500

| | Tech Support Test

Name | Nitesh .
E-mail | [email-masked]
Phone Number | (+91) 9654488904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | near to chatterpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | se2 digital service | desktop support engg | 10 jan 2020 | 13455
Previous Employer 2 | airport authority of India | apprenticeship trainer (ip exchange) | 23 dec 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We checked the internet connection
Check for error in the URL
Search for the page from a popular search engine
Refresh the page by using the F5 key in your browser
ou might also try clearing your browser cache as sometimes files can get "stuck"

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3.Tap Pair new device. If you don't find a pair of the new device, check under "Available devices" or tap more. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instruction

What according to you makes you a good candidate for customer service or technical support job?

1.patience
2.Attentiveness
3.Ability to communicate clearly
4. Knowledge of the product
5.Ability to use positive language
6.Time management skills
7.Ability to read customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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