Subject: Tech Support Candidate - Nitika Bisht
From: Nitika Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 03:29:13 -0500

| | Tech Support Test

Name | Nitika Bisht
E-mail | [email-masked]
Phone Number | (91) 8860839536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GIOSTAR LABS PVT LTD | EXECUTIVE FRONT DESK & PATIENT CARE | DECEMBER 2020 | 25000
Previous Employer 1 | AKESO HAIR TRANSPLANT & COSMETIC SURGERY CLINIC | FRONT DESK EXECUTIVE | MAY 2019 | 13500
Previous Employer 2 | IBT INSITITUTE | BACK OFFICE EXECUTIVE | MARCH 2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I checked whether my wifi connection working or not. After that check whether my wifi is connected to my computer. Then again reload the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first I will open the Bluetooth of my phone and then list of available device is available then select the mobile speaker.
What according to you makes you a good candidate for customer service or technical support job? | good communication skills, problem solving skills ,intact with customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |