Subject: Tech Support Candidate - Shivanand Gautam
From: Shivanand Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 19:53:18 -0500

| | Tech Support Test

Name | Shivanand Gautam
E-mail | [email-masked]
Phone Number | (91) 6388900648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghazipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Customers service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Relience Infocomm ltd | Junior executive | Still time | 15k
Previous Employer 1 | KBR trading Pvt ltd | Assistant Engineer | June 2018 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Laptop off then open laptop and open browser and clear history and cache data and enter website www.ndtv.com
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of phone and speaker and search pearing both device and connect
What according to you makes you a good candidate for customer service or technical support job? | I have technical knowledge to provide the customer service and requirements and equity to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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