Subject: Tech Support Candidate - Alok Raj
From: Alok Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 11:46:04 -0500

| | Tech Support Test

Name | Alok Raj
E-mail | [email-masked]
Phone Number | (0124) 9810709913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Expert serv india pvt Ltd | IT system engineer | Working | 25000
Previous Employer 1 | Zensar technologies | IT engineer | 5th May 2017 | 15000
Previous Employer 2 | Value point system Banglore | IT support | 31th January 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we need to check our network connection. And after that check in browser. Sometime it's getting  error from firewall setting if web control are enable then maybe blocked. And one more thing we need to check on other networks and system. afterthat open the website, then we find the error where it come from network and system, website after that we will fix it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we need power on the Bluetooth device and press the Bluetooth connection button and with in same time we have to connect from mobile.
What according to you makes you a good candidate for customer service or technical support job? | I know about the how the customer satisfaction. I am willing with customers queries and issue which they have face. And we are responsible for the same. How to resolves it asap.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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