Subject: Tech Support Candidate - Pooja Gautam
From: Pooja Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 11:27:02 -0500

| | Tech Support Test

Name | Pooja Gautam
E-mail | [email-masked]
Phone Number | (91) 9716141307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahidra | Tech Mahidra | Currently working | 38k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection.
2. Check Site is working or not.
3. Clear the browing history.
4. Try to open the website in different browser.
5. Check whether the same issue with others also.
6. Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of the speaker.
2. Switch on the Bluetooth of the phone.
3. Pair the phone with speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Good knowledge of the technical support profile.
2. Already worked in the same profile.
3. Know how th troubleshoot the issue and provide resolution.
4. Know how to manage the customer.
5. Know how to provide delevirable on time.
6. Always worked in SLA.
7. Always get appreciation from other team and customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |